The problem
The account is real. The person isn’t.
Every check passed when the player signed up. Now someone else is using the account, with the player’s balance and the player’s name.
How it shows up
- 01
Balances that disappear.
The player finds out first, and calls you.
- 02
Support teams under pressure.
Each case takes time, and trust is hard to win back.
- 03
Withdrawals nobody meant to make.
Money leaves in the player’s name.
- 04
Loyal players who leave.
The ones you can least afford to lose.
What we’re working towards
Protect genuine players.
The aim is to protect players and their balances.
Less friction for everyone else.
Real players should not pay for someone else’s fraud.
A reason with every alert.
The aim is that your team knows why it is looking.
Your decision.
You choose what happens next.